Policy

Minimum order for re-order is $150. 

Orders can be made by phone or email.

Discount Rate:

1.  5% discount for orders over $1000
2. 10 % discount for orders over $2000

 

We only have pro-forma customers, we don’t accept account customers.

Payment can be made by direct debit, bank cheque, or credit card. (No surcharge for credit card payment and, credit card preferred)

Any claim on damaged, missing or wrong items needs to be lodged via phone, email or fax within 14 days of purchase.  For missing items, we will either resend the missing items or credit your account accordingly.  For damaged or wrong items, please send it back to our office. We will replace for you and refund you back your postage cost by cheque or direct debit.

No refund for any non-faulty products.

Processed order can't be cancelled at any circumstances.

 The shipping charge depends upon the weight and destination of goods sent. Customers will be charged accordingly from our courier fastway. The freight on initial order will be adjusted according to actual cost. Please visit www.fastway.com.au to check the freight for your area. No surcharge and handling fee. 

 

Promotion Restrictions

The promotion benefits only apply to the orders placed and paid during the promotion period.  All promotions expire at 11:59 PM Eastern Standard Time on date specified.

Expired promotions will not apply to any new orders.

New promotions cannot be applied to past orders. (Past orders if not yet processed, can be cancelled and customers need to place a new order within the promotion period for full promotional benefit.)